

InstaCuppa Stainless Steel Pour Over Coffee & Tea Kettle with Built-in Thermometer, Gooseneck Spout, Easy to Grip Handle
Videos
How To Use InstaCuppa Stainless Steel Pour Over Coffee Kettle with Goose Neck Spout?
InstaCuppa Gooseneck Kettle with Built-in Thermometer
Guides & Articles
Learn more from our expert guides:
Product specifications and technical details for this InstaCuppa product.
| Product Name | InstaCuppa Stainless Steel Pour Over Coffee & Tea Kettle with Built-in Thermometer, Gooseneck Spout, Easy to Grip Handle |
| SKU | InstaCuppa_GooseNeck_Kettle |
| Brand | InstaCuppa Store |
| Category | Kettles |
| Weight | 800 g |
| Color | Classic,Black |
| Size | 1200 ML |
| Country of Origin | China |
| Imported & Marketed By | InstaCuppa Services Private Limited 10/29, Nalanda Nagar, Tirupati, Andhra Pradesh - 517502, India |
| Warranty | 1 Year Manufacturer Warranty + 10-Day Free Trial |
| Customer Care | WhatsApp: 7330966937 Email: support@instacuppastore.com |
Here’s all you need to know
Fill the kettle with fresh water and heat it on your gas stove or induction cooktop. Monitor the built-in thermometer until it reaches 90-96°C, which is ideal for pour over coffee. Remove from heat and pour slowly in circular motions over your coffee grounds using the precision gooseneck spout. The narrow spout gives you complete control over water flow rate and direction, ensuring even saturation of grounds. Start from the center and work outward in concentric circles. The ergonomic handle stays cool and provides steady grip throughout the pouring process.
Yes, this stainless steel kettle is compatible with induction cooktops as well as gas stoves. The flat base design ensures even heat distribution on induction surfaces. However, always verify that the base makes proper contact with your induction burner for efficient heating. Start with medium heat settings and adjust as needed. The built-in thermometer will help you monitor water temperature accurately regardless of your heat source. Please note that heating times may vary between gas and induction based on your cooktop's power output.
There's a slight learning curve, but most users adapt within 2-3 brewing sessions. The gooseneck spout requires a gentler, more controlled tilt compared to regular kettles. Practice your pouring technique by doing a few test pours with just water first. The key is maintaining a steady, slow stream – typically aiming for about 2-3 minutes total brew time for pour over coffee. The ergonomic handle design helps stabilize your pour. Many Indian home brewers find that watching a quick tutorial video and practicing once or twice builds confidence quickly.
The built-in thermometer helps you hit precise temperatures for various drinks. For pour over coffee, aim for 90-96°C. For delicate green teas, 70-80°C works best to prevent bitterness. Black teas and herbal infusions prefer 95-100°C. For French press coffee, 93-96°C is optimal. The thermometer reads in Celsius, which is standard in India. Simply heat your kettle on the stove and watch the dial until it reaches your target temperature, then remove from heat. This precision control significantly improves flavor extraction compared to just boiling water.
Please check the product specifications tab for exact capacity, but gooseneck kettles in this category typically range from 600ml to 1 liter. This size is ideal for brewing 2-4 cups of pour over coffee at once, which suits most Indian households. The capacity is deliberately designed to balance between functionality and the precise pouring control that gooseneck kettles are known for. Larger capacities can make controlled pouring more difficult, while this size offers the perfect balance for home brewing enthusiasts.
Yes, this kettle is constructed from food-grade stainless steel that is safe for contact with drinking water and hot beverages. Stainless steel is preferred for coffee and tea kettles because it doesn't retain flavors, doesn't rust, and maintains water purity without adding any metallic taste. The material is also durable and resistant to corrosion. This is particularly important in India where water quality varies by region. The stainless steel construction ensures longevity and hygiene, making it a safer choice compared to aluminum or coated materials that can degrade over time.
The built-in analog thermometer typically provides accuracy within 2-5°C, which is sufficient for home brewing purposes. It's calibrated for the temperature ranges most relevant to coffee and tea preparation (60-100°C). The thermometer is positioned to measure water temperature directly, eliminating guesswork. While not laboratory-grade precision, it's more than adequate for achieving consistent brewing results. For best accuracy, ensure the thermometer dial is clean and the kettle is on a level surface when reading. If you notice any irregularities, contact InstaCuppa customer support.
After each use, rinse the kettle with warm water and dry thoroughly, especially the spout interior to prevent water spots. For deeper cleaning, use a mixture of equal parts water and white vinegar, heat gently, let it sit for 15-20 minutes, then rinse thoroughly. This removes mineral deposits common in Indian tap water. Avoid abrasive scrubbers that can scratch the stainless steel finish. The exterior can be wiped with a damp cloth and mild dish soap. Pay special attention to the gooseneck spout – use a bottle brush if needed to reach inside. Regular descaling every 2-3 weeks maintains optimal performance.
It's not recommended to wash this kettle in the dishwasher, especially due to the built-in thermometer which could be damaged by harsh dishwasher detergents and high heat cycles. Hand washing is the safest method to preserve both the stainless steel finish and the thermometer's accuracy. The kettle is easy to clean manually – it only takes a few minutes with warm soapy water. Hand washing also allows you to properly clean the narrow gooseneck spout and inspect for any mineral buildup, which is important given the varying water hardness levels across Indian cities.
Indian tap water often has high mineral content, leading to limescale buildup. To remove deposits, fill the kettle with equal parts water and white vinegar, heat to about 80°C (not boiling), and let sit for 30 minutes. For stubborn stains, use a paste of baking soda and water, gently scrub with a soft sponge, then rinse thoroughly. Alternatively, boil water with lemon slices for a natural descaling method. For the gooseneck spout, use a thin bottle brush to reach inside. Regular descaling every 2-3 weeks prevents buildup and maintains the kettle's performance and appearance.
While the kettle is designed to be lightweight for comfortable pouring and ease of handling, this doesn't compromise its durability when used properly. The lighter weight is actually intentional – it reduces arm strain during the slow, controlled pours required for pour over coffee. However, like any stovetop kettle, it requires care: avoid dropping, don't overheat on high flames, and don't place it empty on the burner. The stainless steel construction is resilient for daily use. Some users initially perceive lightweight as fragile, but with normal handling and care, the kettle will serve you reliably for years.
If water flow is irregular, the most common cause is mineral buildup inside the narrow spout, especially in areas with hard water. Descale the kettle using the vinegar method described in our cleaning instructions. Another possibility is that you're tilting the kettle too quickly or at an incorrect angle – the gooseneck requires a gentle, steady tilt for optimal flow control. Also check that you haven't overfilled the kettle, as this can affect pour control. The spout is designed for precision, not speed, so a slower stream is actually the intended behavior for pour over brewing.
First, ensure you're heating the kettle with sufficient water and giving it adequate time to heat through. The thermometer responds to water temperature, not just the metal body. If the needle appears stuck, gently tap the dial face – sometimes condensation or shipping can cause temporary sticking. Ensure the kettle is on a level surface when reading. If the thermometer consistently shows incorrect readings (test by comparing with a separate thermometer in boiling water, which should read approximately 100°C at sea level), contact InstaCuppa customer support as this would be covered under warranty.
This is a stovetop kettle specifically designed for pour over coffee and precision tea brewing. Unlike electric kettles that simply boil water, the gooseneck spout provides superior control over water flow rate and direction – essential for even coffee extraction. The built-in thermometer lets you achieve specific temperatures rather than just boiling. It works on both gas and induction, doesn't require electricity, and gives you the hands-on brewing experience that coffee enthusiasts prefer. Regular electric kettles pour too fast and lack the precision needed for specialty coffee methods. This kettle prioritizes brewing quality over convenience.
This kettle is ideal if you're serious about coffee or tea quality and enjoy manual brewing methods like pour over, Chemex, V60, or Aeropress. It's perfect for home baristas, specialty coffee enthusiasts, and anyone who wants to control their brewing temperature precisely. If you simply need to boil water quickly for instant coffee or basic tea, a regular kettle is sufficient. However, if you appreciate the ritual of brewing, want café-quality results at home, or are exploring Indian specialty coffee culture, this gooseneck kettle will significantly improve your experience and beverage taste.
Absolutely! While designed for pour over coffee, this kettle excels at brewing premium loose-leaf teas where temperature control matters – especially delicate green teas, white teas, and oolongs. The precise pouring is also excellent for tea ceremonies or gongfu brewing. You can use it to heat water for French press, Aeropress, or even instant beverages. The temperature control is useful for preparing baby formula, hot chocolate, or warming milk gently. Indian households often use it for making kadha (herbal decoctions) at controlled temperatures. It's essentially a precision water heating and pouring tool for any beverage that benefits from temperature accuracy.
InstaCuppa provides a 1-year warranty on this gooseneck kettle covering manufacturing defects. This includes issues with the stainless steel body, thermometer functionality, and handle attachment. The warranty does not cover damage from misuse, such as overheating, dropping, or using abrasive cleaners. Additionally, InstaCuppa offers a 10-day trial period – if you're not satisfied with the product for any reason, you can return it hassle-free within this period. Keep your purchase invoice and original packaging for smooth warranty claims. For any issues, contact InstaCuppa customer support through the Shopify store or their official channels.
InstaCuppa offers hassle-free returns within 10 days of delivery. If the kettle doesn't meet your expectations or has any defects, you can initiate a return through your Shopify account or by contacting customer support. The product should be in its original condition with all components and packaging. Once the return is received and inspected, refunds are typically processed within 7-10 business days to your original payment method. For defective products, InstaCuppa will cover return shipping costs. This trial period allows you to test the kettle and ensure it suits your brewing needs without risk.
InstaCuppa typically delivers within 5-7 business days to most locations across India. Delivery times may vary based on your pin code and regional logistics. The kettle will be carefully packaged to prevent damage during transit, especially to protect the thermometer. You'll receive tracking information once your order ships so you can monitor its progress. Please check the product page for current shipping charges and any ongoing offers. After delivery, inspect the kettle immediately and report any transit damage within 24 hours for quick resolution. For remote locations, delivery may take additional 2-3 days.
This kettle is manufactured in China and imported to India by InstaCuppa Services Private Limited, based in Tirupati, Andhra Pradesh. InstaCuppa sources products from quality manufacturers and ensures they meet Indian market standards and safety requirements. While manufactured internationally, the product undergoes quality checks before reaching Indian customers. This sourcing approach allows InstaCuppa to offer specialty brewing equipment at accessible prices for Indian coffee and tea enthusiasts. The company provides full warranty support and customer service from their Indian base, ensuring you receive local assistance if needed.
Every InstaCuppa product comes with a 10-day free trial and 1-year warranty. Below are the details on what's covered, how to claim warranty, resolution timelines, and more.
⚡ Quick Summary
- 10-day free trial — return for any reason, free pickup from your address
- 1-year warranty — covers manufacturing defects
- Hassle-free returns and replacements
- Warranty starts automatically from your purchase date — no registration needed
✅ What's Covered
- Manufacturing defects in materials or workmanship
- Motor failures and battery issues (for electric products)
- Broken or mis-assembled parts on arrival
- Product not functioning as advertised
Coverage includes free replacement or full refund.
❌ What's NOT Covered
- Accidental drops, breakage, or physical damage
- Water damage to electronic components (e.g., dropping in water)
- Damage from misuse or unintended use
- Normal wear and tear on consumable parts (gaskets, seals, brushes)
- Issues caused by unauthorized repairs or modifications
- Loss or theft after delivery
🔄 10-Day Free Trial — How It Works
- All products come with a 10-day free trial from the day you receive them
- Don't like it for any reason? Just contact us — no questions asked
- Free return pickup arranged from your doorstep (zero cost to you)
- Repack the item, hand it to our courier — that's it
- Refund processed within 5-7 business days of pickup
🛡️ 1-Year Warranty — How to Claim
Step 1: Take a few photos showing the product and the defect.
Step 2: Locate your order ID (from email or your account).
Step 3: Contact our support team via WhatsApp, email, or our website.
Step 4: Our team will respond within 24 hours and arrange replacement.
- Replacement product (free)
- Return pickup from your address (free)
- One-side courier fee for shipping the replacement TO you (case-to-case basis — we'll let you know in advance)
⏱ Resolution Timeline
Most warranty claims are resolved within 7 to 10 days end-to-end — this includes pickup from your location, inspection and fix at our service center, and shipping the product back to you.
For customers in far-off locations like northern or eastern India, it may take up to 14 days due to courier transit times. We'll keep you updated throughout the process and share a tracking ID once the product is dispatched back to you.
⚖️ Replacement vs Repair vs Refund
- Most warranty claims are resolved with a free replacement unit
- In some cases, we may offer repair or partial refund
- If we can't resolve the issue, you get a full refund
You always have the final say in choosing what works best for you.
🔧 Spare Parts Available
For wear-and-tear parts like French press carafes, blender bottles, gaskets, frother whisks, and motor parts — you don't need to buy a whole new product. We sell genuine spare parts directly on our website.
👉 Browse spare parts and replace only what you need.
📞 Need Help? Contact Our Support Team
Have a question or need to raise a warranty claim?
👉 Contact us here — fill out the form and we'll get back to you within 24 hours.
Or reach us directly:
- WhatsApp: 7330966937 (messages only)
- Email: support@instacuppastore.com
- Hours: Monday–Saturday, 9:30 AM – 6:00 PM IST
🌍 Product Origin & Marketing
InstaCuppa products are manufactured in China and imported & marketed by:
InstaCuppa Services Private Limited
10/29, Nalanda Nagar, S.V.U Post
Tirupati, Andhra Pradesh - 517502, India
Product Details
Videos & Guides
Videos
How To Use InstaCuppa Stainless Steel Pour Over Coffee Kettle with Goose Neck Spout?
InstaCuppa Gooseneck Kettle with Built-in Thermometer
Guides & Articles
Learn more from our expert guides:
Specs
Product specifications and technical details for this InstaCuppa product.
| Product Name | InstaCuppa Stainless Steel Pour Over Coffee & Tea Kettle with Built-in Thermometer, Gooseneck Spout, Easy to Grip Handle |
| SKU | InstaCuppa_GooseNeck_Kettle |
| Brand | InstaCuppa Store |
| Category | Kettles |
| Weight | 800 g |
| Color | Classic,Black |
| Size | 1200 ML |
| Country of Origin | China |
| Imported & Marketed By | InstaCuppa Services Private Limited 10/29, Nalanda Nagar, Tirupati, Andhra Pradesh - 517502, India |
| Warranty | 1 Year Manufacturer Warranty + 10-Day Free Trial |
| Customer Care | WhatsApp: 7330966937 Email: support@instacuppastore.com |
FAQs
Here’s all you need to know
Fill the kettle with fresh water and heat it on your gas stove or induction cooktop. Monitor the built-in thermometer until it reaches 90-96°C, which is ideal for pour over coffee. Remove from heat and pour slowly in circular motions over your coffee grounds using the precision gooseneck spout. The narrow spout gives you complete control over water flow rate and direction, ensuring even saturation of grounds. Start from the center and work outward in concentric circles. The ergonomic handle stays cool and provides steady grip throughout the pouring process.
Yes, this stainless steel kettle is compatible with induction cooktops as well as gas stoves. The flat base design ensures even heat distribution on induction surfaces. However, always verify that the base makes proper contact with your induction burner for efficient heating. Start with medium heat settings and adjust as needed. The built-in thermometer will help you monitor water temperature accurately regardless of your heat source. Please note that heating times may vary between gas and induction based on your cooktop's power output.
There's a slight learning curve, but most users adapt within 2-3 brewing sessions. The gooseneck spout requires a gentler, more controlled tilt compared to regular kettles. Practice your pouring technique by doing a few test pours with just water first. The key is maintaining a steady, slow stream – typically aiming for about 2-3 minutes total brew time for pour over coffee. The ergonomic handle design helps stabilize your pour. Many Indian home brewers find that watching a quick tutorial video and practicing once or twice builds confidence quickly.
The built-in thermometer helps you hit precise temperatures for various drinks. For pour over coffee, aim for 90-96°C. For delicate green teas, 70-80°C works best to prevent bitterness. Black teas and herbal infusions prefer 95-100°C. For French press coffee, 93-96°C is optimal. The thermometer reads in Celsius, which is standard in India. Simply heat your kettle on the stove and watch the dial until it reaches your target temperature, then remove from heat. This precision control significantly improves flavor extraction compared to just boiling water.
Please check the product specifications tab for exact capacity, but gooseneck kettles in this category typically range from 600ml to 1 liter. This size is ideal for brewing 2-4 cups of pour over coffee at once, which suits most Indian households. The capacity is deliberately designed to balance between functionality and the precise pouring control that gooseneck kettles are known for. Larger capacities can make controlled pouring more difficult, while this size offers the perfect balance for home brewing enthusiasts.
Yes, this kettle is constructed from food-grade stainless steel that is safe for contact with drinking water and hot beverages. Stainless steel is preferred for coffee and tea kettles because it doesn't retain flavors, doesn't rust, and maintains water purity without adding any metallic taste. The material is also durable and resistant to corrosion. This is particularly important in India where water quality varies by region. The stainless steel construction ensures longevity and hygiene, making it a safer choice compared to aluminum or coated materials that can degrade over time.
The built-in analog thermometer typically provides accuracy within 2-5°C, which is sufficient for home brewing purposes. It's calibrated for the temperature ranges most relevant to coffee and tea preparation (60-100°C). The thermometer is positioned to measure water temperature directly, eliminating guesswork. While not laboratory-grade precision, it's more than adequate for achieving consistent brewing results. For best accuracy, ensure the thermometer dial is clean and the kettle is on a level surface when reading. If you notice any irregularities, contact InstaCuppa customer support.
After each use, rinse the kettle with warm water and dry thoroughly, especially the spout interior to prevent water spots. For deeper cleaning, use a mixture of equal parts water and white vinegar, heat gently, let it sit for 15-20 minutes, then rinse thoroughly. This removes mineral deposits common in Indian tap water. Avoid abrasive scrubbers that can scratch the stainless steel finish. The exterior can be wiped with a damp cloth and mild dish soap. Pay special attention to the gooseneck spout – use a bottle brush if needed to reach inside. Regular descaling every 2-3 weeks maintains optimal performance.
It's not recommended to wash this kettle in the dishwasher, especially due to the built-in thermometer which could be damaged by harsh dishwasher detergents and high heat cycles. Hand washing is the safest method to preserve both the stainless steel finish and the thermometer's accuracy. The kettle is easy to clean manually – it only takes a few minutes with warm soapy water. Hand washing also allows you to properly clean the narrow gooseneck spout and inspect for any mineral buildup, which is important given the varying water hardness levels across Indian cities.
Indian tap water often has high mineral content, leading to limescale buildup. To remove deposits, fill the kettle with equal parts water and white vinegar, heat to about 80°C (not boiling), and let sit for 30 minutes. For stubborn stains, use a paste of baking soda and water, gently scrub with a soft sponge, then rinse thoroughly. Alternatively, boil water with lemon slices for a natural descaling method. For the gooseneck spout, use a thin bottle brush to reach inside. Regular descaling every 2-3 weeks prevents buildup and maintains the kettle's performance and appearance.
While the kettle is designed to be lightweight for comfortable pouring and ease of handling, this doesn't compromise its durability when used properly. The lighter weight is actually intentional – it reduces arm strain during the slow, controlled pours required for pour over coffee. However, like any stovetop kettle, it requires care: avoid dropping, don't overheat on high flames, and don't place it empty on the burner. The stainless steel construction is resilient for daily use. Some users initially perceive lightweight as fragile, but with normal handling and care, the kettle will serve you reliably for years.
If water flow is irregular, the most common cause is mineral buildup inside the narrow spout, especially in areas with hard water. Descale the kettle using the vinegar method described in our cleaning instructions. Another possibility is that you're tilting the kettle too quickly or at an incorrect angle – the gooseneck requires a gentle, steady tilt for optimal flow control. Also check that you haven't overfilled the kettle, as this can affect pour control. The spout is designed for precision, not speed, so a slower stream is actually the intended behavior for pour over brewing.
First, ensure you're heating the kettle with sufficient water and giving it adequate time to heat through. The thermometer responds to water temperature, not just the metal body. If the needle appears stuck, gently tap the dial face – sometimes condensation or shipping can cause temporary sticking. Ensure the kettle is on a level surface when reading. If the thermometer consistently shows incorrect readings (test by comparing with a separate thermometer in boiling water, which should read approximately 100°C at sea level), contact InstaCuppa customer support as this would be covered under warranty.
This is a stovetop kettle specifically designed for pour over coffee and precision tea brewing. Unlike electric kettles that simply boil water, the gooseneck spout provides superior control over water flow rate and direction – essential for even coffee extraction. The built-in thermometer lets you achieve specific temperatures rather than just boiling. It works on both gas and induction, doesn't require electricity, and gives you the hands-on brewing experience that coffee enthusiasts prefer. Regular electric kettles pour too fast and lack the precision needed for specialty coffee methods. This kettle prioritizes brewing quality over convenience.
This kettle is ideal if you're serious about coffee or tea quality and enjoy manual brewing methods like pour over, Chemex, V60, or Aeropress. It's perfect for home baristas, specialty coffee enthusiasts, and anyone who wants to control their brewing temperature precisely. If you simply need to boil water quickly for instant coffee or basic tea, a regular kettle is sufficient. However, if you appreciate the ritual of brewing, want café-quality results at home, or are exploring Indian specialty coffee culture, this gooseneck kettle will significantly improve your experience and beverage taste.
Absolutely! While designed for pour over coffee, this kettle excels at brewing premium loose-leaf teas where temperature control matters – especially delicate green teas, white teas, and oolongs. The precise pouring is also excellent for tea ceremonies or gongfu brewing. You can use it to heat water for French press, Aeropress, or even instant beverages. The temperature control is useful for preparing baby formula, hot chocolate, or warming milk gently. Indian households often use it for making kadha (herbal decoctions) at controlled temperatures. It's essentially a precision water heating and pouring tool for any beverage that benefits from temperature accuracy.
InstaCuppa provides a 1-year warranty on this gooseneck kettle covering manufacturing defects. This includes issues with the stainless steel body, thermometer functionality, and handle attachment. The warranty does not cover damage from misuse, such as overheating, dropping, or using abrasive cleaners. Additionally, InstaCuppa offers a 10-day trial period – if you're not satisfied with the product for any reason, you can return it hassle-free within this period. Keep your purchase invoice and original packaging for smooth warranty claims. For any issues, contact InstaCuppa customer support through the Shopify store or their official channels.
InstaCuppa offers hassle-free returns within 10 days of delivery. If the kettle doesn't meet your expectations or has any defects, you can initiate a return through your Shopify account or by contacting customer support. The product should be in its original condition with all components and packaging. Once the return is received and inspected, refunds are typically processed within 7-10 business days to your original payment method. For defective products, InstaCuppa will cover return shipping costs. This trial period allows you to test the kettle and ensure it suits your brewing needs without risk.
InstaCuppa typically delivers within 5-7 business days to most locations across India. Delivery times may vary based on your pin code and regional logistics. The kettle will be carefully packaged to prevent damage during transit, especially to protect the thermometer. You'll receive tracking information once your order ships so you can monitor its progress. Please check the product page for current shipping charges and any ongoing offers. After delivery, inspect the kettle immediately and report any transit damage within 24 hours for quick resolution. For remote locations, delivery may take additional 2-3 days.
This kettle is manufactured in China and imported to India by InstaCuppa Services Private Limited, based in Tirupati, Andhra Pradesh. InstaCuppa sources products from quality manufacturers and ensures they meet Indian market standards and safety requirements. While manufactured internationally, the product undergoes quality checks before reaching Indian customers. This sourcing approach allows InstaCuppa to offer specialty brewing equipment at accessible prices for Indian coffee and tea enthusiasts. The company provides full warranty support and customer service from their Indian base, ensuring you receive local assistance if needed.
Warranty
Every InstaCuppa product comes with a 10-day free trial and 1-year warranty. Below are the details on what's covered, how to claim warranty, resolution timelines, and more.
⚡ Quick Summary
- 10-day free trial — return for any reason, free pickup from your address
- 1-year warranty — covers manufacturing defects
- Hassle-free returns and replacements
- Warranty starts automatically from your purchase date — no registration needed
✅ What's Covered
- Manufacturing defects in materials or workmanship
- Motor failures and battery issues (for electric products)
- Broken or mis-assembled parts on arrival
- Product not functioning as advertised
Coverage includes free replacement or full refund.
❌ What's NOT Covered
- Accidental drops, breakage, or physical damage
- Water damage to electronic components (e.g., dropping in water)
- Damage from misuse or unintended use
- Normal wear and tear on consumable parts (gaskets, seals, brushes)
- Issues caused by unauthorized repairs or modifications
- Loss or theft after delivery
🔄 10-Day Free Trial — How It Works
- All products come with a 10-day free trial from the day you receive them
- Don't like it for any reason? Just contact us — no questions asked
- Free return pickup arranged from your doorstep (zero cost to you)
- Repack the item, hand it to our courier — that's it
- Refund processed within 5-7 business days of pickup
🛡️ 1-Year Warranty — How to Claim
Step 1: Take a few photos showing the product and the defect.
Step 2: Locate your order ID (from email or your account).
Step 3: Contact our support team via WhatsApp, email, or our website.
Step 4: Our team will respond within 24 hours and arrange replacement.
- Replacement product (free)
- Return pickup from your address (free)
- One-side courier fee for shipping the replacement TO you (case-to-case basis — we'll let you know in advance)
⏱ Resolution Timeline
Most warranty claims are resolved within 7 to 10 days end-to-end — this includes pickup from your location, inspection and fix at our service center, and shipping the product back to you.
For customers in far-off locations like northern or eastern India, it may take up to 14 days due to courier transit times. We'll keep you updated throughout the process and share a tracking ID once the product is dispatched back to you.
⚖️ Replacement vs Repair vs Refund
- Most warranty claims are resolved with a free replacement unit
- In some cases, we may offer repair or partial refund
- If we can't resolve the issue, you get a full refund
You always have the final say in choosing what works best for you.
🔧 Spare Parts Available
For wear-and-tear parts like French press carafes, blender bottles, gaskets, frother whisks, and motor parts — you don't need to buy a whole new product. We sell genuine spare parts directly on our website.
👉 Browse spare parts and replace only what you need.
📞 Need Help? Contact Our Support Team
Have a question or need to raise a warranty claim?
👉 Contact us here — fill out the form and we'll get back to you within 24 hours.
Or reach us directly:
- WhatsApp: 7330966937 (messages only)
- Email: support@instacuppastore.com
- Hours: Monday–Saturday, 9:30 AM – 6:00 PM IST
🌍 Product Origin & Marketing
InstaCuppa products are manufactured in China and imported & marketed by:
InstaCuppa Services Private Limited
10/29, Nalanda Nagar, S.V.U Post
Tirupati, Andhra Pradesh - 517502, India
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InstaCuppa Stainless Steel Pour Over Coffee & Tea Kettle with Built-in Thermometer, Gooseneck Spout, Easy to Grip Handle
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