Frequently Asked Questions

WHAT IF I RECEIVED A DEFECTIVE ITEM?

All InstaCuppa products have 1 year warranty for defective products. If you receive a defective product then we will ship you a free replacement. 

WHAT IF I RECEIVED A WRONG ITEM?

Then you are in luck! We will ship you the actual product free of cost. And you can keep the wrong item received. 

WHAT IF I DO NOT LIKE THE ITEM?

We do have hassle free returns policy. If you do not like the product you have received after delivery then you can ask for a return. 

Our courier partner will come and pickup the package at your door step. After the item is picked up we will initiate a full refund.

Note: The return window is 10 days from the date of delivery.

WHAT IF SOME ACCESSORIES ARE MISSING?

For any shipments with missing accessories we will send you a free replacement. Send us an email to support@instacuppastore.com

WHEN WILL MY ORDER BE SHIPPED?

Your package will be shipped from our warehouse within 24 hours of order confirmation. 

WHEN WILL I RECEIVE MY ITEM(S)?

On an average expect delivery in around 5 working days for delivery.  

WHERE ARE MY ITEMS COMING FROM?

Our fulfillment ware house is located near Chennai, India.

I WANT TO CLAIM MY WARRANTY?

To claim your warranty in case of defective products then Click here.

STILL HAVE QUESTIONS?

If you have any other questions then please send an email to support@instacuppastore.com.