• 10-day free trial — return for any reason, free pickup from your address
• 1-year warranty — covers manufacturing defects
• Hassle-free returns and replacements
• Warranty starts automatically from your purchase date — no registration needed

• Manufacturing defects in materials or workmanship
• Motor failures and battery issues (for electric products)
• Broken or mis-assembled parts on arrival
• Product not functioning as advertised

Coverage includes free replacement or full refund.

• Accidental drops, breakage, or physical damage
• Water damage to electronic components (e.g., dropping in water)
• Damage from misuse or unintended use
• Normal wear and tear on consumable parts (gaskets, seals, brushes)
• Issues caused by unauthorized repairs or modifications
• Loss or theft after delivery

• All products come with a 10-day free trial from the day you receive them
• Don't like it for any reason? Just contact us — no questions asked
• Free return pickup arranged from your doorstep (zero cost to you)
• Repack the item, hand it to our courier — that's it
• Refund processed within 5-7 business days of pickup

Step 1: Take a few photos showing the product and the defect.
Step 2: Locate your order ID (from email or your account).
Step 3: Contact our support team via WhatsApp, email, or our website.
Step 4: Our team will respond within 24 hours and arrange replacement.

Most warranty claims are resolved within 7 to 10 days end-to-end — this includes pickup from your location, inspection and fix at our service center, and shipping the product back to you.

For customers in far-off locations like northern or eastern India, it may take up to 14 days due to courier transit times. We'll keep you updated throughout the process and share a tracking ID once the product is dispatched back to you.

• Most warranty claims are resolved with a free replacement unit
• In some cases, we may offer repair or partial refund
• If we can't resolve the issue, you get a full refund

You always have the final say in choosing what works best for you.

For wear-and-tear parts like French press carafes, blender bottles, gaskets, frother whisks, and motor parts — you don't need to buy a whole new product. We sell genuine spare parts directly on our website.

👉 Browse spare parts and replace only what you need.

Have a question or need to raise a warranty claim?
👉 Contact us here — fill out the form and we'll get back to you within 24 hours.

Or reach us directly:

• WhatsApp: 7330966937 (messages only)
• Email: support@instacuppastore.com
• Hours: Monday–Saturday, 9:30 AM – 6:00 PM IST

InstaCuppa products are manufactured in China and imported & marketed by:

InstaCuppa Services Private Limited
10/29, Nalanda Nagar, S.V.U Post
Tirupati, Andhra Pradesh - 517502, India