Refund policy

InstaCuppa Return & Refund Policy

At InstaCuppa, we want you to be completely satisfied with your purchase. If you're not happy with your product, we offer a hassle-free return and refund process.

10-Day Risk-Free Trial

All InstaCuppa products come with a 10-day risk-free trial from the date of delivery. If you're not satisfied with your purchase for any reason, you can initiate a return within this period. You're welcome to use the product during the trial — that's what it's for. After the 10-day trial ends, products cannot be returned; manufacturing defects are covered by the 1-year warranty below.

Eligibility for Returns

  • The product must be free of physical damage and returned in its original packaging (normal use during the trial is fine)
  • All accessories, manuals, and freebies that came with the product must be included
  • The return must be initiated within 10 days of delivery
  • Proof of purchase (order number or receipt) is required

Items Not Eligible for Return

  • Returns requested after the 10-day trial has ended
  • Products that have been physically damaged or altered after delivery
  • Products without original packaging or missing accessories
  • Spare parts and accessories (lids, filters, brushes, power cords, replacement bowls) — these are final sale
  • Products purchased during clearance or flash sales marked as "final sale"

How to Initiate a Return

  1. Email us at support@instacuppa.com with your order number and reason for return
  2. Our team will respond within 24 hours with return instructions
  3. Pack the product securely in its original packaging
  4. Ship it back using the prepaid return label we provide (for eligible returns)

Refund Process

  • Inspection: Once we receive the returned product, our team will inspect it within 2-3 business days
  • Refund initiation: If approved, the refund will be initiated to your original payment method
  • Processing time: Refunds typically appear in your account within 5-7 business days after approval
  • COD orders: Refunds for Cash on Delivery orders will be processed via bank transfer — we'll collect your bank details via email

Exchanges

We currently do not offer direct exchanges. If you'd like a different product or variant, please initiate a return and place a new order.

Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery with photos of the damage
  • We will arrange a free replacement or full refund — no return shipping needed

1-Year Warranty

All InstaCuppa products come with a 1-year warranty against manufacturing defects. If your product develops a defect during normal use within the warranty period, contact us for a free repair or replacement.

Contact Us

For any return or refund queries, reach out to us:

  • Email: support@instacuppa.com
  • WhatsApp: Available on our website
  • Response time: Within 24 hours